End Hep C SF is a cross-sector collective impact initiative that intends to eliminate hepatitis C in San Francisco and support the health, wellness, and engagement of people living with hepatitis C. After designing a new strategic plan in 2019, End Hep C SF contracted with Facente Consulting to conduct ongoing evaluation of the initiative’s efforts.
Each year, Facente Consulting designs and conducts a process evaluation of End Hep C SF, using surveys, 1:1 interviews, and focus groups to reflect on the strengths and weaknesses of End Hep C SF’s function as a collective impact initiative. Starting in 2019, Facente Consulting has also worked with End Hep C SF to develop and update a data collection system and public data dashboard that allow for continuous program monitoring and adjustments, using the Results-Based AccountabilityTM framework. The dashboard not only highlights End Hep C SF’s progress through quantitative data, but also documents the context of each measure, epidemiological trends throughout the city, and actionable quality improvement plans. These evaluation efforts can be viewed by the public in real-time at https://endhepcsf.org/evaluation-dashboard.