The DeLIVER Care van, led by an expert hepatologist at the University of California San Francisco (UCSF), is an innovative mobile hepatitis C testing and treatment model. The DeLIVER van takes liver care to the people who need it, and offers hepatitis C testing, fibroscan testing to screen for liver cirrhosis, and hepatitis C treatment initiation right from the street. In 2021, following DeLIVER’s substantial growth since its early days as a pilot program, the DeLIVER team recognized the need for strategic support to address several challenge areas. DeLIVER hired Facente Consulting to help them think through how to approach the program’s most pressing needs: addressing staff turnover and sustainability, improving financial sustainability, creating a community action board, and systematizing volunteer engagement.
Facente Consulting facilitated multiple planning meetings, including an in-person, half-day “Summit”, for the DeLIVER team to identify program strengths, opportunities, and desired future milestones. Meeting findings were summarized into a planning document intended to guide the next phase of DeLIVER.