Process and Impact Evaluation for a Collective Impact Initiative

End Hep C SF

Project Years: 2019-present (ongoing)

End Hep C SF is a collaboration between SFDPH and several community-based organizations that supports San Franciscans living with and at risk for hepatitis C to maximize their health and wellness. They achieve this through prevention, education, testing, and treatment linkage to reduce morbidity, mortality, and stigma related to hepatitis C. After designing a new strategic plan in 2019, End Hep C SF contracted with Facente Consulting to conduct ongoing evaluation of the project.

Each year, Facente Consulting designs and conducts a process evaluation of End Hep C SF, using surveys,1:1 interviews, and focus groups to reflect on the strengths and weaknesses of End Hep C SF’s function as a collective impact initiative. Starting in 2019, Facente Consulting also worked with End Hep C SF to create a data collection system and public data dashboard that allows for continuous monitoring and programmatic adjustments, using the Results-Based AccountabilityTM framework. This dashboard not only highlights End Hep C SF’s successes through quantitative data, but also includes documentation of the context surrounding each performance measure, epidemiological trends throughout the city, and quality improvement plans. These evaluation efforts can be viewed by the public in real-time at