The Shanti Project’s HIV Services Program exists to ensure that the most underserved people living with HIV in San Francisco receive the compassionate support they need to feel empowered and worthy, so they are better able to manage all aspects of their health. In 2021, the program sought to develop an evaluation tool that would collect clients’ feedback on the program, yield data to monitor program quality, and allow them to share program impacts when applying for funding.
Facente Consulting took a three-phase approach to developing evaluation tools for Shanti’s HIV Services Program: (i) background review of Shanti’s HIV program history and existing tools, (ii) assessment of Shanti’s strengths through interviews with staff, partner organizations, and clients, and (iii) design of a formal evaluation protocol, pilot evaluation tools, and a data analysis plan. The final deliverable was a comprehensive written evaluation plan that detailed how to implement these new tools so that Shanti staff could conduct their own program evaluation in the future.