The Tenderloin Community Benefit District (TLCBD) works to support the wellness and vibrancy of the Tenderloin neighborhood in San Francisco. After a year of working with Facente Consulting to revamp their evaluation systems, TLCBD recognized the need for additional support beyond evaluation. In 2021, TLCBD proposed to hire Facente Consulting on a retainer basis for executive leadership support and the development of organizational systems, processes, and problem-solving approaches.
Facente Consulting met with the executive director of TLCBD on a weekly basis to help troubleshoot challenges and suggest solutions for systems change in the organization. These informal coaching sessions were supplemented with ad hoc meetings with the leadership team to build the organization’s capacity for improving organizational stability, staff satisfaction, and team functioning. Facente Consulting’s assistance helped guide the organization through a period of intense change, including during the COVID-19 pandemic.