Youth LGBT Program Evaluation and “True North” Facilitation

The San Francisco LGBT Center

Project Years: 2020-2021

The SF LGBT Center Youth Program provides a drop-in program, navigation services for safe and stable housing, and culturally responsive, trauma-informed and restorative justice-based behavioral health services for youth in San Francisco. They wanted to develop an evaluation plan that would help them best reach the needs of queer San Francisco youth in future years.

Facente Consulting was hired to assist the Youth Program in developing and refining their program objectives, develop program outcome measurement tools and processes, and assemble a written evaluation manual for use moving forward. The Center also asked us to facilitate a session to help them define the program’s “True North” for the next several years. Together, these deliverables helped the Center to refocus their youth programs, especially while weathering the COVID-19 pandemic, which had a substantial impact on many of the disconnected youth the Center serves.

Photo credit: Dreamyshade