The Tenderloin Community Benefit District (TLCBD) works to improve the lives of residents in the Tenderloin neighborhood of San Francisco. In 2019, TLCBD sought to build its capacity for evaluation of its programs to ensure the greatest possible impact. Facente Consulting was selected to help TLCBD create a theory of change for their work, identify a framework for evaluation, and develop an evaluation map to guide future TLCBD program evaluations.
The project began with interactive workshops at TLCBD’s annual board and staff retreats, to orient the team to evaluation and begin to think through how evaluation could support TLCBD’s work. Facente Consulting then provided in-depth, hands-on evaluation training to staff, and led a process to develop evaluation metrics that reflected the neighborhood changes they wanted to see as a result of their efforts. Throughout this process, Facente Consulting led TLCBD through several cycles of data collection, interpretation, and process improvement, and left them with a full set of evaluation metrics, evaluation tools, and a quality improvement system for both staff experience and neighborhood impact.